Terms and Conditions
An appointment is not necessary to visit our stores. However, in order to provide the best experience for our customers, we highly recommend scheduling an appointment so you can have dedicated one-on-one time with a sales associate or designer. We offer the following appointments:
In-Store Shopping Appointment: Browse our store, try on jewelry, or make an in-store purchase.
Virtual Shopping Appointment: This is a great option if you live out of town or just have some questions for one of our team members!
Custom Design Consultations: If you are looking to design a custom piece, continue to schedule through our Custom Consultations page for both virtual and in-store consultations.
Order Pick Up/ Drop Off: We will notify you when your order is ready and share a link to schedule a time to pick it up. To drop off a repair, please contact us to schedule a time or email us at hello@sarahojewelry.com.
Please see our Ordering & Shipping and Returns, Resizing and Repairs pages to review policies.
Sarah O. is proud to work with customers all over the world! Although we currently accept orders to the US and Canada only through our website, we are able to process all other international orders through our invoicing system.
To place an international order, please review the instructions on our Ordering & Shipping page and submit the contact request form. Once received and confirmed, we will send you an invoice for the price of the item + shipping fees. Additional information about international shipping and applicable customs fees can also be found on this page.
We will do our best to accommodate any changes to orders or cancellations. Requests must be submitted within 24 hours. To submit a request, review the instructions on our Ordering & Shipping page and submit the contact request form. Please note any requests received after 24 hours may incur an additional fee.
Given your jewelry's sentimental and monetary value, you’ll want to make sure it lasts a lifetime! First and foremost, we highly recommend insuring your high value item under homeowners, renters, or an independent insurance company. We are happy to provide you with receipts or appraisals for mountings and stones purchased through us.
Please review additional warranty information before purchasing:
We offer a limited lifetime guarantee against any manufacturer's defect in material or craftsmanship. Please note that this does not cover neglect, abuse, loss, theft, or normal wear and tear.
We will cover the loss of the first melee stone under 0.05ct or any stone up to 2mm in length. Sarah O. is not responsible for the replacement of a stone if it is lost due to bent or damaged prongs due to neglect.
Center stones are not under warranty, please be sure to insure your piece!
After six months, we will repair your Sarah O. piece due to normal wear and tear at a discounted rate. We reserve the right to decide what constitutes normal wear and tear.
Should repairs be needed, it is the customer’s responsibility to ship and insure the piece(s). We will return jewelry via insured shipment. Please see the Returns, Resizing & Repairs section for more information.
Unauthorized repairs or service on your items made outside of Sarah O. Jewelry can void your warranty.
We offer full-service jewelry repair for any Sarah O. Jewelry piece, including one complimentary sizing with the purchase of any gold Sarah O. Jewelry ring within the first six months. Alternative metal bands and eternity band styles will require a size exchange fee. Please refer to the product page for any sizing specifications.
Unsure of your ring size? You may add a ring sizer to your order and we will ship it before sizing your piece! Please keep in mind that a repair fee will apply if you need additional resizing.
If you are based in the Denver Metro area: You can stop by either of our locations at your convenience to drop your ring off for resizing or repair. We also offer repair appointments if you prefer - please email us at hello@sarahojewelry.com to schedule an appointment.
We offer remote repair services for our clients outside of the Denver Metro area - see below for additional details:
Should repairs be needed, it is the customer’s responsibility to ship and insure the piece(s); however, Sarah O. will gladly facilitate in providing an insured label (fees will be invoiced).
We will return jewelry via insured shipment.
To submit a request, review the instructions on our Returns, Resizing & Repairs page and submit the contact request form.
Please allow up to three business days to respond to your request.
All Discounts & Promotions:
Discount codes and other promotions cannot be applied to Sale items unless explicitly stated. Discount codes are limited to one per transaction and cannot be combined with other promotions or applied to past purchases. Discounts cannot be applied to white diamond engagement pieces, custom design, or loose stones.
Sarah O. reserves the right to update policies and pricing at any time. If you have any questions, please email hello@sarahojewelry.com