Orders may take up to three business days to process. Once an order is processed, our team will be in touch with the timeline for your order completion.

Domestic orders are shipped via UPS 2-Day or Next Day Delivery and fully insured. We do not ship to PO Boxes.

All deliveries require a signature:

If you may not be available to sign, we recommend making other arrangements such as delivering to a work address or a neighbor who will be available to sign during the day.

Our shipper will attempt delivery three times, and if there is no one available to sign for a package, the package will be returned to sender. We will contact the customer to make arrangements for reshipment once we receive the returned package. Any reshipping costs are the customers responsibility.

Sarah O. is not responsible for lost or stolen packages

Local customers can pick up orders at our Tennyson Street location in Denver.

If you’d prefer to pick up at our Dairy Block location, please note that in your order or reach out to our team at hello@sarahojewelry.com with your request.

International orders are shipped via FedEx and fully insured.

All deliveries require a signature.

PLEASE NOTE: Import duties, taxes, and other fees are not included in the item price or shipping cost. These charges are the customer’s responsibility.

At Sarah O. Jewelry, we proudly offer a limited lifetime warranty against manufacturing defects on all of our pieces.

• First 6 Months: Our warranty covers any issues due to defects in workmanship or design.

• After 6 Months: Coverage is at the discretion of Sarah O. Jewelry. We reserve the right to determine whether an issue qualifies as a manufacturing defect or as standard wear and tear.

What’s Included

• One free resize after purchase (Eternity styles and alternative metal designs are excluded outside the 30 day exchange window)

• Replacement of one melee under 0.10 cts or 3mm in length

• Complimentary cleanings, polishing, tightening, and inspections for the life of your piece

Please note: servicing your jewelry with a third-party jeweler will void this warranty.

About Wear and Tear

It’s normal for jewelry to require maintenance over time. Most repairs stem from everyday wear rather than defects. To minimize repairs, we recommend following our Care & Cleaning guidelines and removing your jewelry during hands-on activities. Any repairs or maintenance required will be priced out at a discounted rate.

Examples of standard wear and tear include:

• Bent or worn prongs leading to loose stones

• Discoloration of stones from climate or chemical exposure

• Metal discoloration from skin pH or chemical exposure

• Chipped stones (diamonds, precious, or semi-precious)

• Scratches on metal from everyday use Bent, misshapen, or broken shanks from lifestyle or activities

• Metal tarnishing or rhodium wear

• Resizing beyond the initial complimentary resize, or cases where a new ring must be made